Waste no more time

Specific job responsibilities include-

• Interacting with customers and client on daily/weekly basis via email or calls or in person regarding various queries.
• Understanding the issues faced by customers across different solution platforms provided.
• Answer inquiries, resolve complaints and provide information regarding solutions provided by SmartQ in that particular location.
• Maintains ownership of customer issues until problem resolution.
• May be responsible for pre-sales and post-sales service to customers.
• Knowledge of products, customers, services, policies and procedures
• Ensure all customers queries are investigated and resolved, escalating issues if appropriate, to the responsible personal
• Enter and update customer information in the database
• Keep records of calls and sales and note useful information.

• Minimum Experience of 1+ years
• Excellent communication skills (both written and verbal)
• Graduate in any stream.
• Email Etiquette
• CCNA
• Good Technical Skills
• Logical thinking
• Ability to multitask
• Prior chat and E-mail skills; both require good written communication skills too.
• General know how about computers

Specific job responsibilities include-

• Coordinate with the L&D manager to assess the training needs of all personnel.
• Creation of Training material for various roles in ops discussion with the line managers.
• Design the training programs based on the competencies defined for different roles in ops
• Train the personnel on various competencies.
• Train all new joiners on the SOPs and conduct refresher training for existing ones.
• Research on the best practices in the market and adoption of the same.

• MBA is preferred if not, proven industry experience
• Min Experience of 3-4 years in the same role
• Passionate about training and developing people
• Good communication & oratory skills
• Excellent Interpersonal Skills
• Analytical ability.

Specific job responsibilities include-

• Build and maintain very good relationship with all the stakeholders involved
• Create the SOPs for day to day operations specific to the site
• Motivate the entire team of Operations executives to give their best.
• Create the set of parameters to assess the performance of the operations team and vendors dedicated to the site
• Responsible for implementation of closed loop feedback system.
• Analyse the data of the customers’ orders to understand the customers better and offer the services suitable for the customers
• Work with the vendors and the payment providers to come up with campaigns to give value added service
• Client satisfaction and retention of the client is the primary responsibility
• Any escalations or crisis situations to be handled diligently and diplomatically.
• Formulate contingency and back up plans for critical aspects of operations
• Drive the new initiatives with respect to menu mix, presentation, food programs, vendor engagement programs

• MBA Degree or equivalent.
• 2-3 years of experience, Experience in Food and Beverage industry is preferred.
• Ability to build and maintain relationship with the key stakeholders.
• Excellent communication and written skills.
• Attention to detail
• Relationship building/ management and Client Handling
• Exceptional Interpersonal Skills
• Ability to handle crisis situation
• Ability to take on the spot decisions
• Analytical Ability
• Resource Management

Specific job responsibilities include-

• To understand the requirement of a client from the Sales team.
• Estimate the resources required to launch in a client cafeteria
• Prepare the launch schedule by allocating the resources effectively
• Map the right set of vendor mix according to the requirement
• Negotiate and finalize on the menu mix and also menu prices with the vendors
• Assign and monitor the responsibilities give to the launch executives.
• Creation of SOPs according to the type of client and ensure that the entire team follows it.
• Motivate the entire launch team to achieve the goals set out.
• Analyse the risks associated with the launch and prepare the contingency plan accordingly.
• Develop very good relationship with the vendors, Admins and the facility managers
• Understand the operational challenges/constraints involved and design the solution to overcome the constraints.

• Bachelor's Degree or equivalent.
• 1-2 years of experience in the client facing roles.
• Willingness to travel extensively to client sites – intra and intercity.
• Excellent communication and written skills.
• Attention to detail
• Relationship building/ management
• Exceptional Interpersonal Skills
• Ability to handle crisis situation, Ability to motivate
• Ability to take on the spot decisions
• Analytical Ability
• Team Management
• Resource Management

Specific job responsibilities include-

• To understand the requirement of a client from the Sales team.
• Production planning has to be well thought through.
• Prepare the launch schedule by allocating the resources effectively
• Decide on the right set of vendor mix according to the requirement
• Negotiate and finalize on the menu mix and also menu prices with the vendors
• Analyse the risks associated with the launch and prepare the contingency plan accordingly.
• Develop very good relationship with the vendors, Admins and the facility managers.
• The priority here is to give the best first impression and serve the best quality food from day one. Along with the food, the way any escalation is addressed diplomatically, the way presentation is and the way every small feedback is addressed becomes important. Since the accounts are smaller, the hygiene factors will not be a big challenge.

• Bachelor's Degree or equivalent.
• 1+ years of experience in the client facing roles.
• Willingness to travel extensively to client sites – intra and intercity.
• Excellent communication and written skills.
• Attention to detail
• Relationship building/ management
• Exceptional Interpersonal Skills
• Ability to handle crisis situation, Ability to motivate
• Ability to take on the spot decisions
• Analytical Ability
• Team Management
• Resource Management

Specific job responsibilities include-

• Manage On-site operations at a corporate cafeteria.
• Vetting and onboarding new Vendors and Clients.
• Work with the junior operations executives and guide them in their roles.
• Managing vendors from an operations and planning standpoint.
• Assisting the relationship managers in operations planning.
• Perform regular kitchen visits and audits.
• Ability to handle tasks like making menus for the companies that they manage, as well as reminders,
• Feedback and following up with vendors.

• Graduate and Non Graduate with 1+ years experience.
• Being self-motivated and committed to building a sustainable venture.
• Prior experience in startups is a plus.
• Having a sense of maturity and responsibility to take independent decisions.
• Having the hustle to think on the feet and make intuitive decisions.
• Good communications skills, especially in English and/or regional languages (Kannada).

• Prior experience in Operations and/or Food Industry.
• Bike/means of transport and smartphone.
• Laptop preferable.

Specific job responsibilities include-

• Aiding the Operations Team in ensuring the Operations on a daily basis go smoothly. This involves, but is not limited to, covering for people on leave, being aware of and updating the Executives about any changes from the Client and/or Vendor side.
• Following assigned kitchen visits and client visits on a regular basis.
• Updating the feedback and visit forms in the format provided.
• Cross learning from other operations personnel about requirements of other clients.
• Assisting the operations executives in planning for the assigned clients.
• Helping in delivery of food / items.

• Graduate and Non Graduate with 1+ years experience.
• Being self-motivated and committed to building a sustainable venture.
• Prior experience in startups is a plus.
• Having a sense of maturity and responsibility.
• Having the hustle to think on the feet.
• Good communications skills, especially in regional language -Kannada, English is a plus.

• Experience in Operations or keen interest in the Operations field.
• Bike/means of personal transport.
• Smartphone.

Specific job responsibilities include-

• Active participation in the company meetings to get a clear view of strategic and financial objectives and hiring needs of the company
• Devise and carry out a targeted recruitment strategy
• Research into clients company, competitors and marketplace for hiring the best resource, Track and identify prospective candidates using a variety of channels
• Map role criteria, define position description and document specifications
• Create innovative interview process to skim the best talent. Assess candidates to ensure qualification match, cultural fit, and compatibility
• Conduct interviews, follow-up references and coordinating with consultancies.
• Present shortlisted candidates and provide detailed profile summaries
• Offer guidance and facilitate the negotiation process through to its completion
• Follow up with consultancies and assist with the candidate’s transition and onboarding process
• Research and develop recruiting leads, Network and build effective recruitment sources
• Learn and develop in your area of expertise (specialized job function)

• 1-3 years of work experience in recruiting
• Deep understanding of recruitment processes
• Proficiency in using recruiting software, candidate databases and Coordinating with recruitment consultancies
• Strong knowledge of candidates selection methods
• Previous experience with candidate sourcing tools and methods
• Excellent knowledge in the area of expertise (market status, trends, best practices)
• Business acumen and market insight
• Effective negotiation, influencing and communication skills
• Integrity and confidentiality
• BS degree in Human Resources or Proven Experience.

Specific job responsibilities include-

• Understanding the complete solution offering the products and solutions of SmartQ and be abreast with the latest changes/updates.
• Site Surveys to understand the on ground realities and also the solution and infrastructural requirements for enabling solution.
• Interacting with clients to understand their solution expectations.
• Understanding the business rules of the solution to be deployed.
• Documentation of the entire requirement in the standard formats and coordinate with multiple teams for coming to Costing and timeline of delivery.
• Getting client consent for the final solution before freezing with the tech and operational delivery teams.
• Providing solution demos to clients in coordination with Sales and Tech support teams.

• Bachelors in B.tech (computer science or information science preferred) , BCA or equivalent.
• 1+ years of experience in the client facing roles.
• 1+ years’ experience in IT consulting process & methodologies (preferred)
• Willingness to travel extensively to client sites – intra and intercity.
• Basic knowledge in IT systems and networking.
• Excellent communication and written skills.
• Attention to detail
• Problem-solving & system thinking
• Go-getter attitude

Specific job responsibilities include-

• Research into clients company, competitors and marketplace for hiring the best resource, Track and identify prospective candidates using a variety of channels
• Map role criteria, define position description and document specifications
• Create innovative interview process to skim the best talent. Assess candidates to ensure qualification match, cultural fit, and compatibility
• Conduct interviews, follow-up references and coordinating with consultancies.
• Present shortlisted candidates and provide detailed profile summaries
• Offer guidance and facilitate the negotiation process through to its completion
• Follow up with consultancies and assist with the candidate’s transition and onboarding process
• Research and develop recruiting leads, Network and build effective recruitment sources
• Learn and develop in your area of expertise (specialized job function)

• 0-1 year of work experience in recruiting
• Deep understanding of recruitment processes
• Strong knowledge of candidates selection methods
• Effective negotiation, influencing and communication skills
• Integrity and confidentiality
• BBA/MBA degree in Human Resources.

Specific job responsibilities include-

• Gather and evaluate Product requirements in collaboration with Tech team, Project managers, and Operations team
• Illustrate design ideas using storyboards, process flows and sitemaps
• Design posters, brochures and manuals for the company
• Develop mockups and prototypes that clearly illustrate how sites function and look like using softwares like Adobe Illustrator
• Create original graphic designs (e.g. images, sketches and tables) using Sketch/ Adobe Photoshop/ Illustrator
• Prepare and present rough drafts to internal teams and key stakeholders
• Conduct layout adjustments based on user feedback
• Adhere to style standards on fonts, colors and images or brand guidelines
• Continuously improve the existing designs bringing the best possible output

• Proven experience as a Graphic designing or similar role.
• Portfolio of design projects
• Should have good experience on Adobe Suite.
• Up-to-date knowledge of design software like Adobe Illustrator and Photoshop
• Team spirit; strong communication skills to collaborate with various stakeholders
• Good time-management skills
• Any graduate or non graduate with relevant field experience.